How It Works
Who We Serve
Current foster youth
Former foster youth
Youth who have been adopted
Youth (Up to Age 21)
Caregivers of current and former foster youth
Caregivers who have adopted foster youth
Biological parents if their child is a current or former foster youth
Caregivers
Family Urgent Response System is a place where you can share your concerns and needs in a safe and secure space. Reaching out will not get you in trouble. You’re free to speak openly and get help when you need it most.
3-Part Process
Part 1
Reach out
When you reach out, we’ll collect some basic information such as your name, date of birth, location, and what’s going on with your current situation.
Part 2
Connect with our staff
You can connect with a trained staff member who will provide support over the phone, text or chat.
Part 3
Meet in person
If you’d like, our mobile response teams are ready to provide in-person support.
We’ll work with you to develop a plan of action and follow up to see how you are doing and if there is anything else you need. We can also connect you to community resources for ongoing help at school, with transportation, counseling support, and anything else you need.
Frequently Asked Questions
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Absolutely! We are here for you whenever you need it!
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No, all of our support services are completely free!
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No, you will not get in trouble for reaching out! Asking for help is a sign of strength and we are here to help with whatever you need.
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When you call, you’ll hear a short recording, and then you will be connected to a staff member who can help you.
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We’ll come to wherever you want to meet. We’ll just need to know where you are and we’ll send a team member to meet with you.
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Absolutely not! Reach out if you want to vent or get advice about an issue, no matter how big or small.
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Yes, the hotline is a safe space and your information will be protected.
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Yes, we have staff who speak Spanish and several other languages. We also contract with a 24/7 language agency that provides immediate interpreter services.
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Yes! We can help you get connected with counselors, housing, transportation, food, and other resources that might help you.
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We’ll follow up with you and make sure you have the support you need.
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Service providers can call to learn more about the resources or to receive advice or guidance about eligibility. However, a service provider cannot request an in-person mobile response on behalf of a caregiver or youth without their knowledge and consent.
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You can contact us to get advice on how you can be supportive and encourage them to reach out to us directly.
